Refund & Return Policy

At WonderUplift, we deeply value our customers and want you to feel confident when shopping with us. Since we serve customers across multiple countries through international dropshipping, our policies are designed to be transparent, fair, and easy to understand.

Please read the following terms carefully before placing your order. By shopping with WonderUplift, you agree to this Refund & Return Policy.

1. General Return Policy

• Customers can request a return, replacement, or refund within 14 calendar days from the date of delivery.

• To qualify, items must be:

  • Unused, unworn, and in the original condition.

  • In the original packaging, with all tags, labels, manuals, and accessories intact.

• Non-returnable items include:

  • Personal hygiene items (toothbrushes, razors, innerwear, socks, cosmetics, etc.)

  • Customized/personalized goods

  • Perishable goods (food items, plants, etc.)

  • Clearance or final-sale items

2. Refund Eligibility

• Once your return is received and inspected, we’ll send you an email confirming whether your refund is approved or rejected.

• If approved:

  • Refunds will be issued to your original method of payment.

  • Processing time: 5–10 business days (bank/credit card timelines may vary).

• Refunds cover the product price only. Shipping, handling, and customs duties are non-refundable unless the return is due to our error.

3. Damaged, Defective, or Wrong Items

• If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.

• Please provide:

  • Order number

  • Clear photos or videos showing the issue

• In such cases, WonderUplift will offer:

  • A full refund OR

  • A free replacement shipped at no extra cost

4. Cancellations

• Orders may be canceled within 12 hours of purchase.

• Once your order has been processed or shipped, it cannot be canceled.

5. Return Shipping

• Unless the return is due to our mistake (damaged/wrong product), customers must bear the return shipping costs.

• Items should be shipped back using a trackable courier service.

• We are not responsible for returns lost in transit without proof of tracking.

6. Step-by-Step Return Process

To initiate a return, replacement, or refund:

1. Contact us at 📧 [your email] with:

   • Order number

   • Item name(s)

   • Reason for return

   • Photos/videos if applicable

2. Our support team will review your request within 24–48 hours.

3. If approved, we’ll share the return address and instructions.

4. Once the product is received and inspected, your refund/replacement will be processed.

7. Late or Missing Refunds

If you haven’t received your refund after approval:

1. Double-check with your bank or card issuer.

2. Processing times may take up to 10 business days.

3. If the issue persists, contact us at 📧 [your email] and we’ll assist immediately.

8. International Orders & Customs

• International customers are responsible for any customs duties, VAT, or import taxes charged by their country.

• Refunds do not cover such charges unless explicitly agreed upon.

• If a package is returned due to unpaid customs fees, shipping costs will be deducted from the refund.

9. Exchange Policy

• Exchanges are allowed only for defective or wrong products.

• For size/color exchanges, you may return the item and place a new order.

10. Contact Information

For all refund, return, or replacement queries, please contact us:

📧 Email: wonderuplift@gmail.com
📍 Address: 30 N GOULD ST STE N, SHERIDAN WY 82801

Our support team is available 24/7 to assist you.

✅ Note: WonderUplift reserves the right to amend this policy at any time to better serve customers and comply with international trade laws.